Louisiana OMV Reforms Delinquent Debt Procedures, Offers Relief on Uncollected Fees
LOUISIANA OMV NEWS RELEASE
November 14, 2024
The Louisiana Office of Motor Vehicles (OMV) has implemented a groundbreaking 2024 law that overhauls delinquent debt procedures and offers relief to more than 350,000 residents saddled with unpaid fines. This pivotal legislation establishes a more equitable path for Louisianans who owe fees to OMV. Pursuant to Act 629, OMV has established a more efficient system and enacted a series of changes aimed at easing the financial burden on residents while enhancing overall fee collection processes.
"This law reflects our commitment to fairness in governance. By reforming the OMV’s reinstatement program, we are providing essential relief to our residents and getting more drivers back on the road and back to work," said Governor Jeff Landry.
Fees previously referred to the Office of Debt Recovery (ODR) for collection assistance were recalled and reset to the original amount. Residents must contact OMV immediately to either pay the original fee amount or enter into an installment agreement. On December 31, 2024, all fees that are more than 180 days past due and have not been resolved will be considered delinquent debt and may be referred back to ODR.
Drivers should visit www.expresslane.org/DLstatus to check the status of their license. If their status indicates fees may be owed, residents should visit www.expresslane.org/ContactUs, select “Installment Agreement or Reinstatement Return Call” as the type of inquiry, and submit all of the required information. OMV customer service agents will contact residents from (225) 925-6146, Monday through Saturday between the hours of 8 a.m. and 8 p.m.
"We are committed to serving Louisiana residents in a fair and impartial manner. If residents go to expresslane.org/ContactUs, we will contact them,” OMV Commissioner Dan Casey stated. “The new law ensures that fees owed to OMV do not become an insurmountable obstacle and allows our agency to support drivers more effectively.”
Residents can ensure their outstanding fees will not be referred back to ODR by utilizing the “Contact Us” option at www.expresslane.org. Residents can also utilize one of the following methods for reinstatement assistance, if necessary:
1. FixMyFlags.com – OMV now offers immediate online payment for outstanding insurance cancellations and notice of violation flags with compliance on file with our office.
2. OMV Field Offices - Reinstatement transactions are available at select OMV field offices by appointment only. Visit www.expresslane.org/Reinstatement to view a list of offices that offer reinstatement services. Customers can schedule an appointment at www.expresslane.org/appointments.
3. Public Tag Agents (PTAs) - Visit www.expresslane.org for a list of PTAs that can perform reinstatement transactions.
4. OMV Call Center - Call (225) 925-6146 and choose option three. The OMV call center is open for incoming calls Monday through Friday from 8 a.m. to 4:30 p.m. If an OMV representative is unavailable to answer the call, residents must provide all of the required information stated in the voice message to be placed on a callback list.
Residents seeking to enter into an installment agreement with OMV should be prepared with their driver’s license number, a valid email address, and ready to make the first month’s payment by debit/credit card or ACH account at the time they enter into the installment agreement. The OMV now offers flexible payment plans with extended timeframes to accommodate various financial situations making it easier for residents to fulfill their obligation without compromising their financial stability.
House Bill 683 was authored by Representative Charles “Chuck” Owen, received unanimous, bipartisan backing from the Louisiana Legislature, and was also supported and signed into law by Governor Jeff Landry as Act 629. The Office of Motor Vehicles is excited to implement this new, efficient system and changes designed to alleviate the financial strain on residents while improving the overall fee collection processes.
Harvey OMV Location Now CLOSED
The Harvey OMV location at 2150 Westbank Expressway Harvey, LA, is now closed and will reopen at a new location at a later date.
Troopers Stress the Importance of Safety During Halloween Celebrations
LSP HEADQUARTERS NEWS RELEASE
October 29, 2024
Baton Rouge – As Halloween approaches, Troopers urge all residents to prioritize safety. While children in costumes traverse neighborhoods throughout Louisiana, parents and guardians should exercise caution and be aware of potential hazards and dangerous situations. To ensure a safe and enjoyable trick-or-treating experience for all, we recommend adhering to the following safety guidelines:
•Ensure that your child remains as visible as possible by carrying a flashlight or glow stick and/or wearing reflective clothing or costumes to alert drivers of the child’s location.
•Remember that masks can restrict vision and breathing, restricting sight of oncoming vehicles. Face painting is a safer option.
•Avoid potential tripping hazards, such as costumes that drag on the ground.
•Accompany children so they do not enter homes or vehicles without permission.
•Plan your trick-or-treating route in familiar neighborhoods with well-lit streets.
•Remember to walk on sidewalks when available. If walking on the street is necessary, pedestrians should walk on the left side of the road facing traffic.
•Children should also know their address, phone number, and how to dial 911 for emergencies. Young children should have this information attached somewhere on their costumes in the event they get separated or lost.
•Parents are urged to inspect all candy.
•Motorists should also use caution and drive slowly through residential areas and intersections leading to neighborhoods. Trick-or-treaters may run across the street without looking for vehicles, or their vision could be obscured by masks. Also, Troopers ask that you drive with your headlights on, even during daylight and dusk hours, so that other vehicles and pedestrians can see you from farther distances.
Under current State Law, it is illegal for a registered sex offender to participate in Halloween trick-or-treat activities. Parents can find accurate information regarding the presence of sex offenders and predators in their neighborhoods by visiting the Louisiana Sex Offender and Child Predator Registry online at https://lsp.org/community-outreach/sex-offender-registry/. If you become aware of a sex offender who is attending costume parties or giving out candy where children are present, notify your local law enforcement immediately.
Halloween has also been a deadly night due to impaired drivers. Adults who participate in Halloween parties and trick-or-treating while consuming alcoholic beverages are strongly advised to have a plan for a safe ride home. This plan can involve calling a taxi, ride-share service, or having a designated driver. Additionally, sober partygoers are encouraged to help out by preventing impaired friends from getting behind the wheel.
TSA announces final rule that enables the continued acceptance of mobile driver’s licenses at airport security checkpoints and federal buildings
National Press Release
Thursday, October 24, 2024
WASHINGTON — Consistent with the Transportation Security Administration’s (TSA) efforts to enhance the passenger experience, TSA published a final rule in the Federal Register that would allow passengers to continue using mobile driver’s licenses (mDL) for identity verification at TSA airport security checkpoints once REAL ID enforcement begins on May 7, 2025.
The final rule, effective November 25, 2024, allows states to apply to TSA for a temporary waiver of certain REAL ID requirements written in the REAL ID regulations. Once approved, those state mDLs will continue to be accepted at TSA airport security checkpoints. TSA will publish on its website a list of states where mDLs are approved for federal acceptance. After emerging industry standards and federal guidelines are finalized, TSA intends to issue a future rulemaking to set more comprehensive requirements for mDLs that will eventually replace the waiver provisions established by this rule.
An mDL is a digital representation of a state-issued physical driver’s license that is typically installed through an application on the user’s smartphone and stored in a digital wallet, similar to how many users currently store their physical credit cards on their smartphones. The information from the digital wallet is read after the smartphone is either tapped against an mDL reader or scanned under the reader to establish the validity of the mDL and a person’s identity.
TSA currently accepts mDLs issued by 11 states at 27 participating airports and has a goal of accepting mDLs in all airports, by expanding the technology nationwide. These states include Arizona, California, Colorado, Georgia, Hawaii, Iowa, Louisiana, Maryland, New York, Ohio and Utah.
For more information on REAL ID, please visit TSA.gov/real-id. For more information about TSA’s use of digital identification, please visit TSA.gov/digital-id.
Louisiana OMV Receives $7.7 Million from Federal Motor Carrier Safety Administration to Promote Roadway Safety, Combat Human Trafficking
LOUISIANA OMV NEWS RELEASE
October 10, 2024
The Louisiana Office of Motor Vehicles (OMV) has been awarded $7,749,805 in funding from the U.S. Department of Transportation’s Federal Motor Carrier Safety Administration (FMCSA) through two Commercial Driver's License Program Implementation (CDLPI) grants. The funding will help combat human trafficking and improve OMV’s CDL programs by ensuring conviction and disqualification data is electronically exchanged, implementing FMCSA rulemaking requirements, and achieving compliance with Federal regulations regarding driver’s license standards and programs.
FMCSA is awarding more than $55 million to states and other entities to operate national CDL programs through the CDLPI grant. The grant seeks to improve highway safety by supporting CDL programs on a state and national level by ensuring that each driver has only one driving record and only one licensing document – “One Driver. One License. One Record.” “This essential funding provided through the CDLPI grant program will improve the process of obtaining a Commercial Driver’s License (CDL) by ensuring only qualified drivers can receive a CDL to operate commercial motor vehicles on the nation’s roadways,” said FMCSA Deputy Administrator Vinn White.
In addition to improving CDL programs, OMV will utilize funds to increase awareness of human trafficking among CDL drivers in Louisiana and encourage drivers to report suspicions of human trafficking to the national hotline by calling (888) 373-7888 or texting “HELP” to BEFREE (233733). OMV’s human trafficking campaign will reach over one billion motorists in Louisiana through paid media, a standalone website, and printed materials.
“Truckers are uniquely positioned to identify human trafficking on our roadways. This funding will bolster our human trafficking education and awareness efforts and give truckers the tools they need to better identify the crime. I am grateful for the leadership of OMV Commissioner Dan Casey. This award provides yet another example of how Louisiana is thinking outside the box to address and drive down crime in our communities,” Governor Jeff Landry stated.
Each year, millions of men, women, and children of all ages, genders, and ethnicities are trafficked worldwide. In 2023, 1,743 confirmed, suspected, and unknown victims of human trafficking received services in Louisiana. Motorists are the eyes and ears of the roadways. Increased awareness and training have led to a rise in reported cases, proving that vigilance and education are key in fighting this crime.
“We’re incredibly excited to receive these grants from FMCSA. They will help improve road safety, support our truckers, and elevate our human trafficking outreach and education efforts. Our agency remains at the forefront of raising awareness about human trafficking and we are committed to combatting this horrendous crime,” Louisiana OMV Commissioner Dan Casey stated.
All drivers should be aware of the signs of human trafficking. If trafficking is suspected, remember as many details as possible and never approach traffickers. If you see a crime in progress, call 911 first. “Louisiana remains a leader in anti-trafficking response. The funding will allow us to target awareness and education to transportation industry professionals and identify more victims in the process. The Office of Human Trafficking Prevention is proud to support these efforts by OMV,” said Monica Taylor, Director of the Office of Human Trafficking.
TSA announces proposed rule to provide necessary flexibility as federal agencies prepare to enforce REAL ID requirements beginning May 7, 2025
National Press Release
Thursday, September 12, 2024
WASHINGTON – The Transportation Security Administration (TSA) published a Notice of Proposed Rulemaking that would provide federal agencies with necessary flexibility to begin enforcement of the REAL ID regulations on the May 7, 2025, deadline in a manner that takes into account security, operational risk and public impact.
This proposed rule seeks to ensure that federal agencies, including TSA, are well positioned to begin enforcing REAL ID requirements on May 7, 2025. The proposed rule does not extend the REAL ID deadline. Instead, it would allow TSA to consider a phased enforcement approach to REAL ID implementation. Travelers without a REAL ID compliant ID or another form of acceptable ID after the May 7, 2025 deadline could face delays at airport security checkpoints.
“TSA is engaging with the public, licensing jurisdictions and states to facilitate a smooth transition to REAL ID enforcement beginning May 7, 2025,” said TSA Administrator David Pekoske. “REAL ID provides an important security enhancement, and this rule allows us to plan for a range of scenarios to help minimize the potential impact to travelers, industry stakeholders and states during implementation.”
The REAL ID Act, which was enacted following the 9/11 Commission's recommendation, established minimum security standards for state-issued drivers’ licenses and identification cards for the purpose of boarding federally regulated commercial aircraft, accessing certain federal facilities, and entering nuclear power plants. Identity verification is foundational to security. Enforcement of the REAL ID Act and regulations enhances TSA’s ability to accurately verify a traveler’s identity document.
For more information on REAL ID, please visit TSA.gov/real-id.
11 OMV Field Offices to Remain Closed Friday, September 13
Due to the aftermath of Hurricane Francine, the following OMV field offices will remain closed on Friday, September 13:
· Donaldsonville
· Gramercy
· Golden Meadow
· Gonzales
· Hahnville
· Houma
· Kenner
· Morgan City
· Napoleonville
· Reserve
· Thibodaux
Residents are encouraged to visit www.expresslane.org/locations to view a complete list of open offices and online services. Many OMV field offices are open for appointments. Visit www.expresslane.org/appointments to schedule an appointment.
Clearinghouse-II and CDL Downgrades
Beginning November 18, 2024, having a “prohibited” status in FMCSA’s Drug and Alcohol Clearinghouse due to a drug and alcohol program violation will result in losing or being denied a commercial driver’s license (CDL) or commercial learner’s permit (CLP).
As part of new Federal regulations, FMCSA is partnering with State Driver’s Licensing Agencies (SDLAs) so that drivers with a “prohibited” Clearinghouse status will lose or be denied their State-issued commercial driving privileges. This adds a layer of safety, making it more difficult for drivers to conceal their drug and alcohol program violations from current or prospective employers and evade the commercial motor vehicle (CMV) driving prohibition. It also supports FMCSA’s goal of ensuring that only qualified drivers are eligible to receive and retain a commercial license, thereby making roadways safer for motor carriers and the traveling public.
Safer People, Safer Roads
Drivers who operate a CMV on public roads fill a vital role in moving commerce. They also play a critical role in roadway safety. To help keep our Nation’s roads safe for everyone, the U.S. Department of Transportation (DOT) established rules which CMV operators must follow regarding the use of alcohol and controlled substances (drugs). Drivers who violate these drug and alcohol program regulations — either through a positive test result, actual knowledge of use, or by refusing to test — are prohibited from operating CMVs until they complete the return-to-duty process. These drug and alcohol program violations, and certain steps in the return-to-duty process, are recorded in the Drug and Alcohol Clearinghouse.
November 18, 2024
The new regulations require SDLAs to begin downgrading CDLs on November 18, 2024. States with legislative authority currently have the option to voluntarily query the Clearinghouse and downgrade CDLs for prohibited drivers, and may do so before the November 18, 2024 compliance date.
Reinstating CDLs
The U.S. DOT has established a process for being able to return to commercial driving duties, after incurring a drug and alcohol program violation. This process requires these prohibited drivers to work with a professional to receive and complete the required evaluation, treatment, and testing before they can resume operating CMVs on public roads.
FMCSA has created a resource that outlines the steps drivers must take to complete their return-to-duty process: download the Return-to-Duty Quick Reference Guide. For more information, visit the Clearinghouse Learning Center.
Learn More
FMCSA has published a set of frequently asked questions to help CDL drivers understand the new requirements and what actions they can take to retain or reinstate their commercial driving privileges, if needed. These FAQs — and more — are available on the Clearinghouse website. Visit https://clearinghouse.fmcsa.dot.gov/FAQ/Topics/CDL-Downgrades to learn more about how a driver’s status in the Clearinghouse impacts CDL downgrades.
Louisiana residents will need a REAL ID to board an airplane starting May 2025
Local TSA Press Release
Thursday, August 8, 2024
NEW ORLEANS — Do you have a star on your Louisiana driver’s license? If not, there’s still time to get your REAL ID-compliant driver’s license with that star on it. But it’s better to get it sooner, rather than later.
Travelers who want to board an airplane for a flight will soon need a REAL ID-compliant driver’s license. If their driver’s license is not REAL ID-compliant, they will need another form of approved identification, such as a passport to board their flight or enter a secure federal facility or military base. The REAL ID driver’s license and identification card have a small star in the upper right corner to indicate they meet federal regulations that establish important security standards.
REAL ID goes into effect in nine months, starting on May 7, 2025, and the countdown is on!
“REAL ID is a coordinated effort across the country to improve the authenticity of driver’s licenses and identification cards,” says Arden Hudson, TSA’s Federal Security Director for the state of Louisiana. “The embedded security features inhibit terrorists’ ability to evade detection by using fraudulent identification.”
Louisiana residents have the option to upgrade to a REAL ID if their license does not currently have the star or stick with an older standard driver’s license. However, a standard credential—without the star—will not be valid to board a flight or to gain access to secure federal facilities, including military bases and some federal offices. Also, if you wish to use your mobile driver’s license at the TSA checkpoint at Louis Armstrong New Orleans International Airport, your license must be a REAL ID license.
To get the REAL ID star, individuals will need to visit a Louisiana Office of Motor Vehicles field office or Public Tag Agent location to prove U.S. citizenship and Louisiana residency. Required documents include one proof of identity (passport or U.S. birth certificate), proof of legal presence for non-U.S. citizens, two proofs of Louisiana residency, and a current driver’s license if you are applying to exchange one issued by another U.S. state. Visit www.expresslane.org/REALID for an interactive REAL ID checklist. And general license information can be found at www.expresslane.org/License
Transportation Security Administration officers who staff the ticket document checking stations at airports will not allow travelers into the checkpoint without a REAL ID-compliant license or another form of acceptable ID beginning on May 7, 2025, because of a federal law (the REAL ID Act of 2005) that mandates that a REAL ID is needed for federal identification purposes.
Travelers will start to notice new signs at airports nationwide to remind people that REAL ID-compliant licenses or other acceptable forms of ID, such as a valid passport, federal government PIV card or U.S. military ID, will be mandatory for air travel beginning on May 7, 2025.
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TSA is now accepting mobile DLs in LA Wallet for verification at New Orleans International Airport and 26 other airports
OMV NEWS RELEASE
May 23, 2024
Louisiana residents can now breeze through TSA checkpoints across the United States with the LA Wallet app. Beginning today, the Transportation Security Administration (TSA) is accepting mobile driver’s licenses and identification cards in LA Wallet at the Louis Armstrong New Orleans International Airport (MSY) and 26 other participating airports across the United States. REAL ID-compliant credentials are required to utilize LA Wallet on TSA equipment at MSY.
Residents with LA Wallet now have the option to present their mobile driver’s license or ID card at select TSA checkpoints by tapping their phone or scanning the QR code in the app. The TSA reader at the security checkpoint will take the traveler’s photo. Once the Credential Authentication Technology Reader (CAT-2) confirms the identity match, a TSA officer will verify the match and the passenger will proceed to security screening. The traveler’s photo and personal information is deleted after each transaction. That information will not be shared with other entities and will not be used for law enforcement purposes or surveillance.
Currently, all passengers must continue to have their physical IDs on hand. If a digital ID cannot be verified at the TSA security checkpoint, a passenger must use an acceptable physical identity document (e.g., driver’s license, passport) to proceed through the identity verification process.
Louisiana becomes the eighth state that offers digital IDs with TSA CAT-2 interoperability. The other states are Arizona, California, Colorado, Georgia, Iowa, Maryland and Utah. Travelers with a state-issued mobile DL in those states are eligible to use the CAT-2 unit’s reader as an alternative to providing a physical photo ID and boarding pass to the TSA officer for identity verification. Currently, MSY is the only airport in Louisiana utilizing CAT-2 digital ID readers.
Beginning on May 7, 2025, the only state-issued driver's licenses and identification cards federal agencies will accept for official purposes are those that meet REAL ID standards. OMV is urging all residents to consider a REAL ID-compliant credential when renewing their license or identification card. LOUIE, the Louisiana OMV REAL ID virtual expert at www.expresslane.org/REALID, is waiting to help Louisiana residents identify which documents they need.
Louisiana residents can download the mobile driver’s license app from LA Wallet at no cost from the Apple App Store or Google Play. For more information on LA Wallet, visit lawallet.com. For additional information on all digital identity solutions accepted at select TSA checkpoints, visit tsa.gov/digital-id.
REAL ID Reminder: Enforcement Begins on May 7, 2025
The Louisiana Office of Motor Vehicles reminds residents that the REAL ID enforcement date is less than a year away. Beginning on May 7, 2025, the only state-issued driver's licenses and identification cards federal agencies will accept for official purposes are those that meet REAL ID standards. OMV urges all residents to consider a REAL ID-compliant credential when renewing their license or identification card. Residents who are not eligible for renewal can upgrade by applying for a duplicate license or identification card that is REAL ID compliant. A Louisiana REAL ID-compliant driver’s license or identification card will display a gold circle with a star cutout in the top right corner.
Licenses and identification cards that do not meet REAL ID standards will not be accepted for use as identification with the Transportation Security Administration (TSA) at airport security checkpoints. A valid passport or another acceptable form of federal identification will be accepted to board domestic flights, access certain federal buildings, military bases and enter nuclear power plants. For a complete list of REAL ID-compliant identifications visit www.dhs.gov/real-id. For more information on acceptable forms of identification for boarding a commercial aircraft, please visit TSA’s website at www.tsa.gov/travel/security-screening/identification.
LOUIE, the Louisiana OMV REAL ID virtual expert at www.expresslane.org, is waiting to help Louisiana residents identify which documents they need. Louisiana residents must visit an OMV field office or Public Tag Agent location to obtain a REAL ID driver’s license or ID card. Customers can visit www.expresslane.org to book an appointment at their local OMV field office.
Safety advocates urge caregivers: Never leave a child in a car
May 1, 2024 - As another hot Louisiana summer approaches, the Louisiana Highway Safety Commission and state and national safety advocates came together on Wednesday to urge parents and caregivers to never leave a child in a parked car, even for just a moment.
Wednesday’s LHSC media briefing highlighted Gov. Jeff Landry’s proclamation that designated May 1 as Child Heatstroke Prevention Day. Pediatric Vehicular Heatstroke can happen very quickly in a parked car, where temperatures can rise 15-20 degrees Fahrenheit in as little as 15 minutes.
Since 1998, 36 children have died from Pediatric Vehicular Heatstroke in Louisiana. On a per capita basis, that represents the highest number of deaths in any state. Nationally, 969 children have died from PVH during that time.
Joining LHSC Executive Director Lisa Freeman were Deputy Attorney General Larry Frieman; Louisiana State Police Superintendent Col. Robert Hodges; National Highway Traffic Safety Administration Region 6 Administrator Dr. Maggi Gunnels; pediatrician, chair of the state Child Death Review Panel, and Louisiana Department of Health/Office of Public Health Southeast Region 9 Administrator and Medical Director Dr. Gina Lagarde; LHSC Board of Commissioners Vice Chair Lt. Col. Mark Oxley (retired, State Police); and Safe Kids Worldwide President Torine Creppy.
Pediatric Vehicular Heatstroke often happens by accident when a parent or caregiver changes their routine. The adult becomes distracted and forgets the child is in the back seat, leading to tragic consequences.
“It is a heart-breaking issue,” Freeman said. “We hope by calling attention to this, we can make someone out there think twice before they park their car with a child inside.”
Frieman said being the top state in the country in per capita number of PVH deaths is "unacceptable."
We have to be very cognizant of this, and we have to educate the people," he said. "We should have zero deaths of children going forward."
“We are here to work together with parents and the community to prevent Pediatric Vehicular Heatstroke,” Murrill said. “As a mother, I mourn the children lost to PVH. As a public official, I urge everyone to remember: Never leave a child in a car. Never!”
“Louisiana State Police is committed to raising awareness of the prevention of child heatstroke incidents,” Col. Hodges added. “It is crucial to remain vigilant and attentive regarding children in vehicles, as leaving a child in a hot car can result in tragic and avoidable consequences. If you encounter a child in danger, please call 911 immediately to report the incident. Together, we can all do our part to keep our children and community safe.”
“We’re marking May 1 as National Heatstroke Awareness Day to help spread this lifesaving message to parents and caregivers,” Dr. Gunnels said.
“Children are much more susceptible to heat exhaustion and heatstroke than adults,” Dr. Lagarde said. “Within 15 minutes, the interior of an unattended automobile can reach temperatures that can cause devastating effects to children.”
“The key to preventing these tragedies is for every parent and caregiver to understand that this can happen to anybody,” Creppy concluded.
Wednesday’s event also marked the unveiling of NHTSA’s new public awareness campaign: “Never Leave a Child in a Car. Stop. Look. Lock.”
For more information, contact:
For more information, contact:
Gregory Fischer
Public Information Officer
DPS – Louisiana Highway Safety Commission
225-925-7858 (work)
225-489-1969 (mobile)
OMV Issues Reminder for Vehicle Registration Renewals
OMV NEWS RELEASE
April 19, 2024
Officials with the Louisiana Office of Motor Vehicles are reminding residents about registration renewals for certain vehicles. Trucks and trailers with an expiration date of June 30, 2024, cannot be processed until May 1, 2024.
Recently, residents may have received a renewal notice for these types of vehicles, due to a vendor prematurely mailing out vehicle registration renewal invitations for approximately 100,000 trucks and trailers. The mailing error has been resolved and does not affect eligibility or renewal obligations.
Residents with questions or concerns regarding their vehicle registration renewal are encouraged to visit www.expresslane.org or contact the Louisiana Office of Motor Vehicles at (225) 925-6146 and select option two.
DL/ID Transactions Temporarily Unavailable
Due to technical issues experienced by the American Association of Motor Vehicle Administrators (AAMVA), the Louisiana Office of Motor Vehicles (OMV) cannot process driver's license and ID card transactions at this time. We apologize for any inconvenience caused. AAMVA is working to resolve the issue as quickly as possible and OMV will provide updates as they become available. Thank you for your patience and understanding.
Shreveport OMV Moving To New Location at Financial Plaza
OMV NEWS RELEASE
March 6, 2024
The Louisiana Office of Motor Vehicles (OMV) is relocating its existing Shreveport field office on Normandie Drive to a new location on Financial Plaza, near I-20 and Pines Road. The new location at 6005 Financial Plaza will open for business at 8 a.m. on Monday, March 11, 2024. A grand opening ceremony and ribbon cutting will follow at 10 a.m.
The new Shreveport OMV office is located less than one mile west of the I-20/I-220 split. The entrance on Rasberry Lane is across from the Westwood Village apartment complex. The design of the new field office will allow OMV field office staff to operate more efficiently and provide customers with a more convenient experience.
The Financial Plaza office will offer the same services as the Normandie Drive location including: commercial driver’s license (CDL) testing, CDL issuance and renewal, road skills and knowledge tests, driver’s license and ID card issuance and renewals, REAL ID, reinstatement of driving privileges, and vehicle registration issuance and renewal.
The current OMV Shreveport field office will be closed on Thursday, March 7, and Friday, March 8, as staff and equipment are migrated to the new office. Customers may schedule an appointment at www.expresslane.org. Customers planning to book an appointment or visit any OMV location are encouraged to check the status of their driver’s license first at www.expresslane.org. Customers with appointments scheduled will be assisted at their reserved time. Walk-in guests are accepted as time permits but may experience wait times.
Registration and Renewal Fees Waived For Certain Military Honor License Plates
OMV NEWS RELEASE
February 26, 2024
February 26, 2024
Act 174 of the 2023 Regular Session of the Louisiana Legislature authorizes the Louisiana Office of Motor Vehicles to issue the following military honor license plates at no cost and waive renewal registration requirements to applicable plates; World War II, Korean War, Vietnamese Conflict, and Laos War. Current owners of these license plates will receive a permanent vehicle registration sticker via mail.
Members of the armed services of the United States applying for these plates for the first time must present a copy of their active duty discharge orders or proof of retirement from active service with one of the armed forces of the United States from World War II, Korean War, Vietnamese Conflict, and Laos War.
Residents can visit www.expresslane.org to view more information regarding vehicle registration and a complete list of specialty license plates available.
Buras OMV to Reopen at Port Sulphur Location
The Buras OMV location will reopen at a new site on Wednesday, December 13, 2023. Guests can visit the new office at 27279 Highway 23, Port Sulphur, LA 70083. The office is open on the second Wednesday of each month from 8 a.m. to 12 p.m. and 1 p.m. to 3 p.m.
Residents can view a complete list of services provided at the Buras/Port Sulphur field office by clicking on the “Open Offices” icon at expresslane.org.
Residents are encouraged to utilize OMV’s online services when possible. Online services found at www.expresslane.org include vehicle registration renewal, duplicate registration requests, official driving record requests, driver’s license and ID card renewals, duplicate driver’s license and ID requests and a REAL ID checklist.
Louisiana OMV Announces Vehicle Registration Feature on LA Wallet App
OMV NEWS RELEASE
December 8, 2023
The Louisiana Office of Motor Vehicles and Envoc, the software development company that designed and developed LA Wallet, announce the addition of vehicle registration to Louisiana’s legal digital driver license app. More than one million registered vehicles are now available to be added to LA Wallet accounts. In this initial launch, only valid vehicle registrations that match the driver’s license number, first name and last name are eligible to connect in the app.
“This is an exciting time for the citizens of Louisiana as OMV and LA Wallet continue to be pioneers in the mobile driver’s license arena,” said Staci Forbes, OMV Deputy Commissioner. “We are pleased to release this new, widely requested feature.”
For more information about LA Wallet, visit lawallet.com.
Autism and Needs Accommodation Vehicle Decals Now Available
OMV NEWS RELEASE
December 1, 2023
Eligible Louisiana residents and their guardians can now request an “Autism Spectrum Disorder” or a “Needs Accommodation” indicator for their vehicle at no cost. These decals, which are placed on the rear window of a vehicle, indicate to law enforcement officers that a person in the vehicle may have Autism Spectrum Disorder or a mental, physical, or developmental disability. These indicators are also placed on the vehicle record and vehicle registration.
Proper documentation is necessary to acquire and replace a decal. One of the following is required to obtain an Autism Spectrum Disorder decal or a Needs Accommodation decal:
· A statement from a qualified medical or mental health professional licensed in Louisiana or any other state or territory of the United States verifying the applicant’s diagnosis.
· If the applicant possesses a current Louisiana driver’s license or identification card with the Autism or Needs Accommodation indicator, no other documentation is required.
The applicant may request to have the indicator removed at any time, without documentation. If either decal is lost, the applicant may go into any Louisiana OMV field office or public tag agent location and request a new decal. Proof of the Autism or Needs Accommodation flag on the registration or vehicle record is required for a replacement decal. Eligible residents can also request an Autism indicator on their driver’s license or identification card. The Autism indicator will display on a driver’s license or ID card in the LA Wallet app.
Online License Renewal Error Resolved
If you recently received a driver’s license renewal invitation in the mail but could not renew at www.expresslane.org, please try again. The system error was resolved and eligible residents with an October renewal date can now process transactions online. We apologize for the inconvenience. Eligible residents can renew their license or ID card online at www.expresslane.org up to 90 days prior to expiration.
It can take up to 30 days for a customer to receive a credential. If the credential is not received 30 days from the date of application, the customer must visit a field office within 60 days of application to be eligible for a replacement credential at no charge. If your address is different from what appears on the face of your license, you are not eligible for an Internet or mail-in renewal. Louisiana law requires your current address to appear on the face of your license. You must visit an office to renew.
OMV Urges Residents to Prepare for REAL ID Enforcement Date
The REAL ID enforcement date is approaching and the Louisiana Office of Motor Vehicles is encouraging residents to prepare now. Beginning on May 7, 2025, the only state-issued driver's licenses and identification cards federal agencies will accept for official purposes are those that meet REAL ID standards. OMV is urging all residents to consider a REAL ID compliant credential when renewing their license or identification card. Residents who are not eligible for renewal can upgrade by applying for a duplicate license or identification card that is REAL ID compliant.
“All Louisiana residents should review the REAL ID requirements and plan accordingly. Do not wait until the last minute. Now is the time to prepare for the May 2025 enforcement date,” stated OMV Commissioner Karen St. Germain. A Louisiana REAL ID compliant driver’s license or identification card will display a gold circle with a star cutout in the top right corner.
Licenses and identification cards that do not meet REAL ID standards will not be accepted for use as identification with the Transportation Security Administration (TSA) at airport security checkpoints. A valid passport or another acceptable form of federal identification will also be accepted to board domestic flights, access certain federal buildings, military bases and enter nuclear power plants. Residents who need access to a federal facility that requires identification for entry should consult the policy of the agency operating the relevant facility.
LOUIE, the Louisiana OMV REAL ID virtual expert at www.expresslane.org, is waiting to help Louisiana residents identify which documents they need. Louisiana residents must visit an OMV field office or Public Tag Agent location to obtain a REAL ID driver’s license or ID card. Customers can visit www.expresslane.org to book an appointment at their local OMV field office.
Congress passed the Real ID Act in 2005 to establish minimum security standards for state-issued driver’s licenses and ID cards following a recommendation from the 9/11 Commission. For a complete list of REAL ID compliant identifications visit www.dhs.gov/real-id. For more information on acceptable forms of identification for boarding a commercial aircraft, please visit TSA’s website at www.tsa.gov/travel/security-screening/identification.
Identity Theft Protection Enrollment
The Louisiana Office of Motor Vehicles ("OMV") has retained LifeLock to provide one (1) year of complimentary LifeLock Standard™ identity theft protection.
To activate your membership online and get protection at no cost to you:
- Before you enroll, make sure to have the LifeLock Promo Code: LSNST2307 and your Member ID ready. The Member ID is a 4-digit Audit Code found on your State of Louisiana Driver's License. If you need assistance in locating your Audit Code on your Driver's License, you can refer to https://nextsteps.la.gov/audit-number-location.jpg. For additional help, visit the FAQ page at https://nextsteps.la.gov/faqs. Important: If you're under the age of 18, please have a parent or guardian call (866) 861-8717 to enroll on your behalf.
- Click on this link to access the enrollment page: https://lifelock.norton.com/offers?expid=LAGOV&promocode=LSNST2307
- On the enrollment page, click the "Start Membership" button and enter the Member ID you gathered in Step 1. Then, click "Apply."
- Fill in your email, create a password, and provide your Name, Address, Zip, Phone, and Social Security Number.
- Once you've completed the enrollment, you'll receive a confirmation email. Please be sure to carefully follow ALL the instructions in that email.
OMV encourages all Louisianans whose information was involved in this incident to actively monitor for the possibility of fraud and identity theft by reviewing your financial statements and credit reports for any unauthorized activity. If you notice any unauthorized activity, contact the relevant financial institution or the credit bureau reporting the activity immediately.
Louisiana Office of Motor Vehicles Addresses a Data Security Incident
[Press Release]
FOR IMMEDIATE RELEASE
FOR IMMEDIATE RELEASE
The Louisiana Department of Public Safety and Corrections, Public Safety Services, Office of Motor Vehicle (“OMV”) responded to a data security incident that involved personal information of individuals who applied for, and/or were issued a Louisiana driver’s license, identification card, and/ or vehicle registration. This notice explains the incident, the measures that have been taken, and some steps you can take in response.
On May 31, 2023, Progress Software Corporation, which developed and supports the MOVEit managed file transfer platform, notified all customers across the globe, including OMV, of a zero-day vulnerability that an unauthorized party used to access and acquire data without authorization. Upon learning of the incident, immediate measures were taken to secure the MOVEIt environment utilized to transfer files. A thorough investigation was conducted, and it was determined that there was unauthorized acquisition of, and access to, OMV files in the MOVEIt environment.
Through a thorough analysis, OMV determined that files involved in the incident contained the personal information of individuals who applied for and/or were issued a Louisiana driver’s license, identification card, and/or vehicle registration. The information varied by individual but included name and one or more of the following: address, date of birth, Social Security number, driver’s license, learner’s permit, or identification card number, height, eye color, vehicle registration information, and handicap placard information.
OMV is emailing notices to individuals whose information was involved in the incident and for whom OMV was able to locate an email address. In addition, OMV established a dedicated, toll-free call center to answer questions that individuals may have and is offering twelve (12) months of free credit monitoring and identify theft protection from LifeLock to involved Louisiana residents. If you believe your information was involved and have any questions about this incident, including how to sign up for free credit monitoring and identity theft protection, please review information about the incident at https://nextsteps.la.gov/substitute-notice. If you have additional questions, please visit https://nextsteps.la.gov/ or call 866.861.8717.
For individuals whose information was involved in the incident, OMV encourages you to actively monitor for the possibility of fraud and identity theft by reviewing your financial statements and credit reports for any unauthorized activity. If you notice any unauthorized activity, contact the relevant financial institution or the credit bureau reporting the activity immediately.
To help prevent something like this from happening again, additional safeguards and technical security measures have been implemented to further protect and monitor the MOVEIt environment.
MOVEit Data Breach Impacts OMV
Major Cyber Attack at OMV Vendor, Louisianans Should Act Urgently to Protect Their Identities
BATON ROUGE, La. – Louisiana’s Office of Motor Vehicles (OMV) is one of a still undetermined number of government entities, major businesses and organizations to be affected by the unprecedented MOVEit data breach.
MOVEit is an industry-leading third party data transfer service used to send large files. It is widely used across the country and around the world, and reports are rapidly emerging of newly discovered exposures of sensitive data in this major international cyber attack.
There is no indication at this time that cyber attackers who breached MOVEit have sold, used, shared or released the OMV data obtained from the MOVEit attack. The cyber attackers have not contacted state government. But all Louisianans should take immediate steps to safeguard their identity.
OMV believes that all Louisianans with a state-issued driver’s license, ID, or car registration have likely had the following data exposed to the cyber attackers:
- Name
- Address
- Social Security Number
- Birthdate
- Height
- Eye Color
- Driver’s License Number
- Vehicle Registration Information
- Handicap Placard Information
Gov. John Bel Edwards met with the Unified Command Group at 11 a.m. Thursday to be briefed on the incident, where he instructed the Governor’s Office of Homeland Security and Emergency Preparedness (GOHSEP), Office of Motor Vehicles (OMV), Louisiana State Police (LSP), and the Office of Technology Services (OTS) to act to inform Louisianans of the breach and their best next steps as soon as possible.
We recommend all Louisianans take the following steps immediately:
1. Prevent Unauthorized New Account Openings or Loans and Monitor Your Credit
Individuals can freeze and unfreeze their credit for free, which stops others from opening new accounts and borrowing money in your name. Freezing your credit does not prevent the use of any existing credit cards or bank accounts. Freezing your credit may be done quickly online or by contacting the three major credit bureaus by phone:
| Experian
1-888-397-3742
www.experian.com/freeze | Equifax
1-800-685-1111
www.equifax.com/personal/credit-report-services/credit-freeze/ | TransUnion
(888) 909-8872
www.transunion.com/credit-freeze
1-888-397-3742
www.experian.com/freeze | Equifax
1-800-685-1111
www.equifax.com/personal/credit-report-services/credit-freeze/ | TransUnion
(888) 909-8872
www.transunion.com/credit-freeze
Please also request and review your credit report from these agencies to look for suspicious activity.
2. Change All Passwords
As an additional precaution, consider changing all passwords for online accounts (examples: banking, social media, and healthcare portals) in the event your personal data was used to access these accounts. Utilize multi-factor authentication when able. Learn more about password protection at www.CISA.gov.
3. Protect Your Tax Refund and Returns with the Internal Revenue Service
To prevent someone else from filing returns or receiving your federal tax refund, request an “Identity Protection Pin” from the Internal Revenue Service by signing up at: https://www.irs.gov/identity-theft-fraud-scams/get-an-identity-protection-pin or calling the IRS at 1-800-829-1040.
4. Check your Social Security Benefits
All individuals who are eligible, applied for, and/or are receiving social security benefits (including disability), please consider registering for a ssa.gov account at https://www.ssa.gov/myaccount/ to stop others from stealing your benefits. If you suspect Social Security fraud, call the Office of Inspector General hotline at 1-800-269-0271, Social Security Administration at 1-800-772-1213 or file a complaint online at oig.ssa.gov.
5. Report Suspected Identity Theft
If you suspect any abnormal activity involving your data, including financial information, contact the Federal Trade Commission at 1-877-FTC-HELP or visit www.ReportFraud.FTC.gov immediately.
The State of Louisiana will be issuing additional information in the coming days. Additional tips on protecting your data and identity can be found at nextsteps.la.gov and www.IdentityTheft.gov.
Installment Plan Update
Effective March 10, 2023, customers who previously defaulted on an installment plan will be required to make an initial payment of 25% to restart a new installment plan. The remaining balance will be divided up into monthly payments.
The first payment will be taken the day you enter into an installment plan. The payment method provided for the first payment will be used for all remaining payments unless updated through the customer portal. After the first payment, the next payment will be drafted on the 10th of the following month, unless 30 days from the first payment have not passed. If 30 days have not passed the payment will not be drafted until the following month.
Example:
· If a plan is entered on 3/04/23. The next payment will be drafted on 4/10/23.
· If a plan is entered on 03/15/23. The next payment will be drafted on 5/10/23.
If you default on an installment plan for any reason, your debt will be referred to the Office of Debt Recovery (ODR), your fees will increase, your license will be suspended, and any unsatisfied items included in the plan will be returned to the previous status if you do not do either of the following within 60 days:
- Pay the remaining balance of the installment plan; or
- Enter into a new installment plan by making an initial payment of 25% of the new installment plan amount and the remaining balance will be divided up into monthly payments.
Reinstatement transactions can be processed in the following ways:
Phone - Call (225) 925-6146 and choose option three.
Mail - OMV Mail Center, P.O. Box 64886, Baton Rouge, LA 70896
Online - Complete the "Contact Us" form at expresslane.org
Public Tag Agent (PTA) - PTAs can perform limited reinstatement transactions. Visit https://offices.omv.la.gov/?hasReinstatement=1 for a list of PTAs.
Phone - Call (225) 925-6146 and choose option three.
Mail - OMV Mail Center, P.O. Box 64886, Baton Rouge, LA 70896
Online - Complete the "Contact Us" form at expresslane.org
Public Tag Agent (PTA) - PTAs can perform limited reinstatement transactions. Visit https://offices.omv.la.gov/?hasReinstatement=1 for a list of PTAs.
OMV Representative Unavailable at LDWF Until Further Notice
Due to unforeseen circumstances, OMV representatives will not be available at the Louisiana Dept. of Wildlife & Fisheries Baton Rouge headquarters to assist with boat trailer registrations until further notice.
We apologize for the temporary absence of this service at LDWF and we will provide updates as they become available. Residents can visit OMV field offices and Public Tag Agents (PTA) for assistance with boat trailer registrations.
Autism Indicator Now Available on Louisiana Identification Cards
Eligible Louisiana Office of Motor Vehicles customers can now request to have an “Autism” indicator added to their identification cards. Qualified applicants include any person diagnosed with autism spectrum disorder by a qualified medical or mental health professional. The autism indicator will appear under the customer’s picture on the ID card.
The autism indicator is optional and can be removed from a credential at any time, as requested by the applicant. The “Autism” designation can be displayed on any class identification card, including the TIP, but may not be placed on Class H (Handicap Identification Card) credentials. Applicable fees are required for identification card processing if adding or removing the Autism indicator.
Applicants must provide one of the following documents to the Louisiana Office of Motor Vehicles in order to have the designation added to an ID card:
The autism indicator is optional and can be removed from a credential at any time, as requested by the applicant. The “Autism” designation can be displayed on any class identification card, including the TIP, but may not be placed on Class H (Handicap Identification Card) credentials. Applicable fees are required for identification card processing if adding or removing the Autism indicator.
Applicants must provide one of the following documents to the Louisiana Office of Motor Vehicles in order to have the designation added to an ID card:
• Medical Examiner’s Certification of Autism Spectrum Disorder form completed by the medical or mental health professional
• A statement from a qualified mental health professional licensed in Louisiana or any other state or territory of the United States verifying the applicant’s disability.
An ID card with an Autism indicator cannot include the “Veteran,” “I’m a Cajun” or “100% DAV” indicators. The Autism indicator can only be combined with the “Needs Accommodation” indicator. If the driver’s license indicates “Autism,” but not “Needs Accommodation,” a puzzle piece symbol will appear on the license with the autism designation below the picture. If the driver’s license indicates both “Autism” and “Needs Accommodation,” the autism designation will appear below the picture in addition to “AN” above the picture.
LA Wallet users can display the Autism indicator on their ID Card in the LA Wallet app. If an applicable card is currently linked in LA Wallet, simply unlink it in the menu and add it back to get the updated image.
An ID card with an Autism indicator cannot include the “Veteran,” “I’m a Cajun” or “100% DAV” indicators. The Autism indicator can only be combined with the “Needs Accommodation” indicator. If the driver’s license indicates “Autism,” but not “Needs Accommodation,” a puzzle piece symbol will appear on the license with the autism designation below the picture. If the driver’s license indicates both “Autism” and “Needs Accommodation,” the autism designation will appear below the picture in addition to “AN” above the picture.
LA Wallet users can display the Autism indicator on their ID Card in the LA Wallet app. If an applicable card is currently linked in LA Wallet, simply unlink it in the menu and add it back to get the updated image.
REAL ID Deadline Extended
⭐️REAL ID Deadline Extended to May 7, 2025⭐️
❗️The Department of Homeland Security (DHS) has extended the REAL ID full enforcement deadline from May 3, 2023, to May 7, 2025.
🗓Beginning May 7, 2025, every air traveler 18 years of age and older will need a REAL ID-compliant driver’s license or identification card, state-issued enhanced driver’s license, or another TSA-acceptable form of identification at airport security checkpoints for domestic air travel.
❗️The Department of Homeland Security (DHS) has extended the REAL ID full enforcement deadline from May 3, 2023, to May 7, 2025.
🗓Beginning May 7, 2025, every air traveler 18 years of age and older will need a REAL ID-compliant driver’s license or identification card, state-issued enhanced driver’s license, or another TSA-acceptable form of identification at airport security checkpoints for domestic air travel.
Louisiana OMV Offers Storm Preparedness Tips, Encourages Early Renewals
The Louisiana Office of Motor Vehicles is reminding eligible residents to renew their driver’s licenses, identification cards and vehicle registrations before a storm hits. Tropical storms and hurricanes can cause widespread damage and valid, unexpired credentials may be required for housing, food and other vital disaster recovery assistance elements. Additionally, be sure to remember important documents in your hurricane preparations. Certificates of title, vehicle insurance, passports and birth certificates should be stored in waterproof containers, in easily accessible locations in the case of emergency.
- Eligible residents can renew credentials at expresslane.org up to 90 days prior to expiration.
- Eligible residents can renew credentials on the LA Wallet app up to 90 days prior to expiration.
- Eligible residents can renew credentials at an OMV field office up to 180 days prior to expiration.
- Eligible residents can renew credentials at Public Tag Agent locations up to 180 days prior to expiration.
- Customers can renew their vehicle registration at expresslane.org up to 60 days prior to expiration.
- Renewing early DOES NOT shorten the expiration date for the next renewal (six years).
An applicant is not eligible to renew by mail or internet if:
- The license was renewed by mail or internet on the previous renewal.
- The license is expired 12 months or more, was cancelled for any reason, or was lost by the applicant.
- The applicant is seventy years or older prior to 100 days of the date of expiration of the driver's license.
- The license is suspended, pending suspension, or has a flag.
Residents can check their driver’s license for flags, blocks, suspensions or disqualifications at expresslane.org. Reinstatement services cannot be processed at Louisiana OMV field offices and can only be processed in the following ways:
- Phone: OMV Call Center - (225) 925-6146 - Option 3
- Mail: Office of Motor Vehicles, P.O. Box 64886, Baton Rouge, LA 70896
- Public Tag Agent (PTA): PTAs can perform limited reinstatement transactions.
- Online: Visit www.expresslane.org, select “Contact Us” and choose Installment Agreement, Driver’s License Suspension Information or Insurance Revocations/Violations as inquiry type.
Louisiana OMV Alerts CDL and CLP Customers to Verify Medical Certificates
The Louisiana Office of Motor Vehicles is advising commercial driver’s license (CDL) and commercial learner’s permit (CLP) customers to verify their medical certificate status. The Louisiana Office of Motor Vehicles will begin sending cancellation notices to CDL and CLP drivers who have an expired medical certificate on Monday, June 13, 2022. The notice will inform the driver they have 30 days from the date of notification to submit an unexpired medical certificate to the Louisiana Office of Motor Vehicles or their commercial driving privileges will be canceled.
Customers can submit their medical examiner certificate to the Office of Motor Vehicles in the following ways:
1. Email: OMV_CDL_Medical@dps.la.gov
2. Fax: 225-925-3901
3. Mail: Office of Motor Vehicles, P.O. Box 64886, Baton Rouge, LA 70896
CDL and CLP holders can confirm their medical status at www.expresslane.org. Commercial drivers must have a current medical certification or variance in their possession at all times while operating a commercial motor vehicle.
LDWF, OMV Resume Partnership to Make Boat Trailer Registration More Convenient
The Louisiana Department of Wildlife and Fisheries (LDWF) and the Louisiana Office of Motor Vehicles (OMV) will resume a partnership that will allow customers to register their boats and trailers at one location.
Beginning June 13, the Louisiana Office of Motor Vehicles (OMV) will have a representative at LDWF headquarters at 2000 Quail Drive in Baton Rouge every Monday from 8 a.m. to 4 p.m. to assist with boat trailer registrations. Customers will be able complete the registration process without having to go to both agencies.
"Customer service is a priority for our agency," said LDWF Secretary Jack Montoucet. "We hope that this partnership with the Office of Motor Vehicles will help streamline the boat and trailer registration process and create a more convenient process for our customers."
OMV Commissioner Karen St. Germain stated, "We’re excited to reunite with LDWF and provide an additional service option for our customers. We continuously look for innovative ways to improve operations and assist our residents. This collaboration will benefit everyone involved.”
LDWF reminds customers that the Louisiana Department of Revenue has a representative available on Mondays at LDWF headquarters to process tax payments for customers registering boats. This addition of the Office of Motor Vehicles will create a one-stop shop every Monday for new and used boat owners.
OMV representatives can only assist guests with trailer registration services while at LDWF. Customers can also visit OMV field offices and Public Tag Agents for registration services. Visit www.expresslane.org to view a complete list of OMV offices and online services.
Louisiana OMV Reminds Residents to get REAL ID Ready
Beginning May 3, 2023, Louisiana travelers 18 years of age and older must be REAL ID compliant to board domestic flights, access certain federal buildings and enter nuclear power plants. A Louisiana REAL ID compliant driver’s license or identification card will display a gold circle with a star cutout. LOUIE, our ID expert at www.expresslane.org, is waiting to help Louisiana residents get REAL ID ready! LOUIE will guide guests through an interactive checklist to help identify what documents they need. Louisiana residents must visit an OMV field office or Public Tag Agent location to obtain a REAL ID driver’s license or ID card. Customers can click here to book an appointment at their local OMV field office.
The following five items must be verified to obtain a REAL ID driver's license or identification card at a Louisiana OMV field office:
1. Identity
2. Lawful Status
3. Date of Birth
4. Social Security Information
5. Proof of residence (two documents)
Congress passed the Real ID Act in 2005 to establish minimum security standards for state-issued driver’s licenses and ID cards following a recommendation from the 9/11 Commission. For a complete list of REAL ID compliant identifications visit dhs.gov/real-id. Following May 3, 2023, passengers may still use a passport to board federal flights if they have not yet updated to a state-issued REAL ID driver’s license or identification card. TSA accepts several other forms of identity documents other than a passport. For more information on acceptable forms of identification for boarding aircraft, please visit TSA’s website at www.tsa.gov/travel/security-screening/identification.
OMV Extends Call Center Hours for Reinstatement Services
The Louisiana OMV Call Center will remain open until 6:30 p.m. on weeknights, until further notice. Due to a high volume of customers seeking driver’s license reinstatement services, the OMV Call Center is now open Monday through Friday from 8 a.m. to 6:30 p.m. Customers can reach an OMV agent by dialing (225) 925-6146 and selecting option three. The extended hours from 4 p.m. to 6:30 p.m. are reserved for driver’s license reinstatement services only. All other call center services are available during normal business hours only. Driver’s license reinstatement transactions are not available at OMV field offices.
The Louisiana Office of Motor Vehicles can process reinstatements in the following ways:
1. Phone: OMV Call Center - (225) 925-6146 (Option 3).
2. Mail: Office of Motor Vehicles, P.O. Box 64886, Baton Rouge, LA 70896
3. Public Tag Agent (PTA): PTAs can perform limited reinstatement transactions.
4. Online: Visit expresslane.org, select “Contact Us” and choose Installment Agreement, Driver’s License Suspension Information or Insurance Revocations/Violations as inquiry type.
Customers are encouraged to check their driver’s license status by visiting www.expresslane.org regarding flags, blocks, suspensions or disqualifications.
Need assistance with reinstatement? We're here to help!
Please be aware that reinstatement can only be processed in the following ways:
1. 📞 Phone: OMV Call Center, (225) 925-6146 (Option 3)
2. 📩 Mail: Office of Motor Vehicles, P.O. Box 64886, Baton Rouge, LA 70896
3. 🚗 Public Tag Agents (PTA): PTAs can perform limited reinstatement transactions.
Visit https://offices.omv.la.gov/ for a list of services PTAs provide. You may also call your local PTA to ensure they can provide the reinstatement service you need.
4. Contact us on social media and online:
Facebook: @LouisianaOfficeOfMotorVehicles
Twitter: @LouisianaOMV
Instagram: @Louisiana_OMV
Linkedin: @Louisiana Office of Motor Vehicles
Online: Select "Contact Us" at www.expresslane.org
Customers are encouraged to check their driver’s license status (https://dps.expresslane.org/omvservices/ReinstatementInquiry/Index) to view any flags, blocks, suspensions or disqualifications that would prevent a driver’s license or vehicle registration transaction from being processed.
Customers are encouraged to check their driver’s license status (https://dps.expresslane.org/omvservices/ReinstatementInquiry/Index) to view any flags, blocks, suspensions or disqualifications that would prevent a driver’s license or vehicle registration transaction from being processed.
Louisiana OMV Transitions to 6-year Identification Cards
The Louisiana Office of Motor Vehicles is now issuing 6-year identification cards and will no longer offer the 4-year identification card option.
Qualified citizens can renew their ID cards online here. Applicants can also renew at a local OMV field office or Public Tag Agent location. Please be aware that many OMV field offices are open by appointment only. Customers can schedule an appointment here.
Residents 15-years-old and younger remain eligible for either the 2-year or 6-year ID card options. Residents 16 years of age and older will be issued a 6-year ID card.
View the updated ID card fees by clicking here.
Louisiana OMV adds Title Verification to Growing List of Online Services
OMV NEWS RELEASE
February 15, 2022
Louisiana OMV adds Title Verification to Growing List of Online Services
The Louisiana Office of Motor Vehicles (OMV) is excited to announce the newest addition to its online service portal. Citizens can now check the validity of a vehicle title by utilizing the “Title Verification” service on the OMV website, www.expresslane.org. Title verification can be processed 24 hours a day, seven days a week.
The service is ideal for residents or car dealers seeking to confirm a Louisiana title is valid. Before the implementation of this online service, all requests for title verifications were processed manually. Now, customers can verify titles online, within seconds, in a safe and secure manner.
“This new online service option eliminates potential fraudulent title activity and saves guests a trip to an OMV field office,” stated Commissioner Karen St. Germain. “We remain committed to serving our guests in innovative ways by providing valuable online options and giving exemplary customer service.”
Title verification reports the validity of a current Louisiana title and does not alter or transfer a vehicle title in any way. This service cannot be used to look up title history information and will not provide any sensitive information. Guests will need to provide the following information:
• Title Number
• Title Date
• Last Six Digits of the Vehicle Identification Number (VIN)
Citizens are encouraged to check expresslane.org for online services before booking an appointment or visiting a field office. Other online services found at expresslane.org include vehicle registration renewal, duplicate registration request, official driving record request, driver’s license and ID card renewals, a Real ID checklist and more.
Louisiana OMV Urges Motorists to Help Combat Human Trafficking
“When You Suspect, Speak!”
Louisiana OMV Urges Motorists to Help Combat Human Trafficking
Louisiana OMV Urges Motorists to Help Combat Human Trafficking
Click to view OMV's Human Trafficking Awareness commercial.
Click to download and view video of OMV's billboard campaign.
The Louisiana Office of Motor Vehicles (OMV) is partnering with federal and state agencies to educate motorists on recognizing the signs of human trafficking and how to respond to possible cases. OMV’s human trafficking awareness campaign features billboards across high-trafficked roadways in Baton Rouge, Covington, Hammond, New Orleans, Shreveport and Slidell. The agency also will run informative commercials at gas station pump TVs urging drivers to utilize the anonymous and confidential National Human Trafficking Hotline at (888) 373-7888. Drivers can also text HELP or INFO to BEFREE (233733) if they suspect human trafficking. Posters, informational brochures, window decals and wallet cards will also be available to guests at select OMV field office locations.
“We are urging Louisiana drivers and all visitors traveling in our state to be aware of the indicators of human trafficking. There is no place in our world for this type of behavior and everyone plays an integral role,” stated OMV Commissioner Karen St. Germain. “If you suspect, speak! I am grateful for our federal partners, the Federal Motor Carrier Safety Association, and state leaders like First Lady Donna Edwards who have been instrumental in their efforts to eliminate human trafficking.”
Motorists are the eyes and ears of Louisiana’s highways. All drivers should be aware of the signs of human trafficking. If you suspect human trafficking, remember as many details as possible and never approach traffickers. If you see a crime in progress, call 911 first. Then, call or text the trafficking hotline. Over 700 cases of human trafficking were reported in Louisiana in 2020. Victims can be of any age, race, gender or nationality.
Some questions to ask when considering whether someone may need help:
· Does the potential victim look fearful?
· Do they appear to be accompanied by a controlling individual?
· Are they restricted from speaking for themselves?
· Do they have “branding” tattoos?
· Do they avoid making eye contact?
Louisiana OMV Reinstatement Call Center to Resume Normal Business Hours
Beginning Monday, January 3, 2022, the Louisiana Office of Motor Vehicles (OMV) call center will resume normal business hours for customers seeking driver’s license reinstatement services. Reinstatement services through the OMV call center are available by phone, Monday through Friday from 8 a.m. to 4 p.m., by dialing (225) 925-6146 and selecting option three. The extended hours for reinstatement from 4 p.m. to 6:30 p.m. are no longer available. Driver’s license reinstatement transactions cannot be processed at OMV field offices.
Reinstatement can only be processed in the following ways:
1. Phone: OMV Call Center, (225) 925-6146 (Option 3)
2. Mail: OMV Mail Center, P.O. Box 64886, Baton Rouge, LA 70896
3. Public Tag Agents (PTA): PTAs can perform limited reinstatement transactions.
Customers are encouraged to check their driver’s license status at expresslane.org to view any flags, blocks, suspensions or disqualifications that would prevent a driver’s license or vehicle registration transaction from being processed. If a customer has flags on their record, they must clear those flags before obtaining any OMV service.
Autism Indicator Now Available on Louisiana Driver’s Licenses
OMV NEWS RELEASE
December 16, 2021
Eligible Louisiana Office of Motor Vehicles customers can now request to have an “Autism” indicator added to their driver’s license. Qualified applicants include any person diagnosed with autism spectrum disorder by a qualified medical or mental health professional. The autism indicator will appear under the customer’s picture on the license.
The autism indicator is optional and can be removed from a credential at any time, as requested by the applicant. The “Autism” designation can be displayed on any class driver’s license, including the TIP, but may not be placed on Class I (Identification Card) or Class H (Handicap Identification Card) credentials. Applicable fees are required for driver’s license processing if adding or removing the Autism indicator.
Applicants must provide one of the following documents to the Louisiana Office of Motor Vehicles in order to have the designation added:
• Medical Examiner’s Certification of Autism Spectrum Disorder form completed by the medical or mental health professional
• A statement from a qualified mental health professional licensed in Louisiana or any other state or territory of the United States verifying the applicant’s disability.
A driver’s license with an Autism indicator cannot include the “Veteran,” “I’m a Cajun” or “100% DAV” indicators. The Autism indicator can only be combined with the “Needs Accommodation” indicator. If the driver’s license indicates “Autism,” but not “Needs Accommodation,” a puzzle piece symbol will appear on the license with the autism designation below the picture. If the driver’s license indicates both “Autism” and “Needs Accommodation,” the autism designation will appear below the picture in addition to “AN” above the picture.
LA Wallet users can display the Autism indicator on their license in the LA Wallet app. If an applicable license is currently linked in LA Wallet, simply unlink the license in the menu and add it back to get the updated image.
Louisiana OMV Implements New Interpreting Service at Field Offices
NEWS RELEASE
October 7, 2021
The Louisiana Office of Motor Vehicles (OMV) and LanguageLine Solutions have partnered to offer a free, on-demand, language interpretation service to non-English and limited English speaking customers. LanguageLine phone interpreting services quickly connects OMV visitors with a highly trained interpreter within seconds. Interpretation services are available in over 240 languages at all OMV field offices.
“This is a vital service that empowers our guests and allows our agency to continue providing the highest level of customer service in an innovative fashion,” stated OMV Commissioner Karen St. Germain. “This new, exciting service is fast, reliable and secure.”
Visitors can verbally notify the OMV employee of their preferred language, or select it on the provided language ID card. Louisiana OMV employees will then connect the guest to an interpreter via a dual handset phone. During the call, the interpreter will assist the customer to ensure clear, concise and effective communication between all parties while OMV employees process their requested motor vehicle service.
Customers with appointments are encouraged to note a need for interpretation when booking their time slot. To view a complete list of OMV offices, click here. LanguageLine services are not available to customers who visit an OMV field office for testing purposes. If a testing applicant does not have a good understanding of the written English language, they may bring a translator to assist with any class knowledge test, excluding CDL.
Louisiana OMV Updates Safety Protocols Amid COVID-19 Surge
To help stop the spread of COVID-19, facial coverings will be required inside all Louisiana Office of Motor Vehicles locations beginning Monday, July 26, 2021. The updated safety protocols follow the increasing COVID-19 cases and hospitalizations throughout Louisiana and reflect the latest guidelines from state health officials. If a customer does not have a mask, one will be provided.
“Public safety is our priority. We must take the necessary precautions to protect the health of our customers and employees,” OMV Commissioner Karen St. Germain stated. In addition to wearing masks, visitors are reminded to follow social distancing guidelines and stay at least six feet from other people while inside OMV field offices.
The Louisiana Office of Motor Vehicles is reminding customers to utilize the free LA Wallet app when possible. LA Wallet allows eligible customers to request a duplicate driver’s license and renew their current driver’s license. Additionally, customers are encouraged to check www.expresslane.org to find out if they can complete their transaction online before visiting an OMV field office.
The Louisiana Office of Motor Vehicles continues to work closely with state officials to provide a safe environment for all visitors. The agency appreciates the public’s cooperation and understanding at this time.
Louisiana OMV Commissioner Karen St. Germain issued the following statement in response to the recent COVID-19 surge across Louisiana.
“Several Louisiana OMV locations have experienced intermittent closures over the past few months due to precautions related to COVID-19. We apologize for any inconvenience this may cause. When possible, we shift resources around to where they are needed in an effort to keep our offices open. Unfortunately, sometimes we are forced to close temporarily to protect the health of our customers and employees.
"The fourth surge of COVID-19 is upon us. We cannot let our guard down. Though they are not required at this time, we encourage OMV customers to wear masks for their protection. We continue to enforce social distancing protocols at OMV field offices and we ask that customers stay home when they are sick. When possible, please take advantage of our extensive list of online services on our website, www.expresslane.org.
"Your safety is our priority. Thank you for your cooperation and understanding during this time.”
"The fourth surge of COVID-19 is upon us. We cannot let our guard down. Though they are not required at this time, we encourage OMV customers to wear masks for their protection. We continue to enforce social distancing protocols at OMV field offices and we ask that customers stay home when they are sick. When possible, please take advantage of our extensive list of online services on our website, www.expresslane.org.
"Your safety is our priority. Thank you for your cooperation and understanding during this time.”
Louisiana OMV Alerts Customers of Phishing Scam
The Louisiana Office of Motor Vehicles (OMV) is alerting residents of a text message phishing scam that has the potential to steal personal information. Louisiana residents have received text messages from scammers posing as the OMV. The messages originate from unfamiliar phone numbers and claim the recipient can collect a sum of money by clicking a link. The OMV recommends customers ignore and delete such messages.
The Louisiana OMV does not ask customers to provide sensitive personal data through text messages. Customers are encouraged to utilize the Louisiana State Police online system to report suspicious or criminal activity. The secure reporting form is located under the “Suspicious Activity” link at www.lsp.org.
The Louisiana OMV offers the following tips to help customers avoid scams:
- DO exercise caution with all communications you receive from anonymous sources.
- DO confirm the message was generated from a legitimate source.
- DO keep an eye out for signs of phishing (rewards, vague URLs, incorrect grammar).
- DO NOT click on links in an unsolicited message from an unverified source.
- DO NOT send your personal information via text.
- DO NOT post sensitive information online.
Additionally, the Louisiana OMV strongly recommends customers remain mindful and cautious when processing online transactions. Some private, unofficial motor vehicle-based websites can collect and store customers’ personal information and charge unnecessary fees. Customers can visit the official OMV website, www.expresslane.org, to process online services safely and securely.
EXPRESSLANE.org Wins Multiple International Creative Awards
The Louisiana Office of Motor Vehicles (OMV) is proud to announce that its newly redesigned website, www.expresslane.org, is the winner of two prestigious international creative awards. Expresslane.org earned gold in the 2021 Hermes Creative Awards and silver in the 2021 MUSE Creative Awards.
The OMV worked with NIC Louisiana to redesign Expresslane.org in January 2021. The remodeled website further simplifies interactions with state government and enhances the overall citizen experience. Since relaunching, the website has set new monthly records for users in both January and March. “This is evidence of the hard work that went into this project and it speaks volumes to the commitment we have in providing our customers with a convenient online experience,” stated OMV Commissioner Karen St. Germain.
The recent update features new and improved online services and essential motor vehicle information to Louisiana’s citizens in a user-friendly format. Expresslane.org is accessible on any device and offers OMV customers many popular online services such as:
· Vehicle registration renewal
· Duplicate registration request
· Official driving record request
· Driver’s license and ID card renewals
· Duplicate driver’s license and ID request
· Real ID checklist
· Appointment scheduling
“We are thrilled that the site was recognized not once, but twice, and congratulate the OMV for their dedication to making government interactions more accessible and efficient,” said Kellie Benoit Kerstetter, general manager of NIC Louisiana. “The primary goal of the site was to improve the citizen’s digital experience, and our team at NIC is proud to be a part of accomplishing that with the OMV.”
The Hermes Creative Awards is an international competition for creative professionals involved in the concept, writing, and design of traditional and emerging media. Hermes Creative Awards is administered by the Association of Marketing and Communication Professionals (AMCP). The international organization consists of several thousand marketing, communication, advertising, public relations, digital media production and freelance professionals.
The MUSE Awards is a series of international competitions hosted by the International Awards Associate (IAA), catering to professionals from various industries in hopes of promoting excellence in their respective fields.
OMV Alerts CDL/CLP Customers to Verify Medical Certificates
The Louisiana Office of Motor Vehicles (OMV) is alerting commercial driver’s license (CDL) and commercial learner’s permit (CLP) customers to verify their medical certification status. CDL and CLP customers can confirm their medical status at www.expresslane.org. Commercial drivers must have a current medical certification or variance in their possession at all times while operating a commercial motor vehicle.
Customers can submit their medical examiner certificate to the Office of Motor Vehicles in the following ways:
1. Email: OMV_CDL_Medical@dps.la.gov
2. Fax: 225-925-3901
3. Mail: Office of Motor Vehicles, P.O. Box 64886, Baton Rouge, LA 70896
Customers who recently received a letter from OMV with a notice date of February 23, 2021, or February 24, 2021, will not be marked “not medically certified” or “canceled” as stated in the letter. Those CDL and CLP customers will receive a new notice from OMV in the mail with updated deadlines and additional information. The Office of Motor Vehicles will notify customers 30 days prior to canceling their CDL status.
OMV Warns Customers of Imposter Motor Vehicle Websites
The Louisiana Office of Motor Vehicles (OMV) is warning citizens of third-party websites obtaining residents’ personal data and credit card information in addition to overcharging citizens for online vehicle registration services. These websites are privately owned by for-profit companies and are not affiliated with any state government agency.
“We have had reports from our citizens who were deceived into providing sensitive information to other websites,” said OMV Commissioner Karen St. Germain. “We encourage our customers to utilize our online services when they can, but they should be aware of the dangers associated with some third-party websites.”
Customers are encouraged to utilize the Louisiana State Police online system to report imposter websites. The secure reporting form is located under the “Suspicious Activity” link at www.lsp.org.
Most customers are eligible to perform an online registration renewal at www.expresslane.org by using the Louisiana computer-generated renewal notice or their previously issued registration. In addition to renewing online, Louisiana residents have the option to renew their vehicle registration by mail or in-person at a local OMV field office or select Public Tag Agent locations.
The Office of Motor Vehicles strongly recommends customers remain mindful and cautious when processing online transactions. Some private, unofficial motor vehicle-based websites can collect and store customers’ personal information and charge unnecessary fees. International Registration Plan (IRP) customers should utilize www.la-trucks-online.org for online services.
OMV offers the following tips for safe and secure online transactions:
· Instead of using an internet search engine, type the URL directly into the address bar.
· Verify the correct URL before entering personal information.
· Check your bank or credit card statements frequently.
· Print and save your receipt.
· Imposter websites often include advertisements; www.expresslane.org does not have ads.